Frequently Asked Questions

Everything you need to know about shopping with Residence Supply.

What are your standard shipping times?

Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days depending on your location, while international orders may take 10-21 business days.

What is your return policy?

We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Do you offer a warranty on your products?

Yes, all Residence Supply products come with a 1-year limited warranty against manufacturing defects to ensure the highest quality for your home.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I change or cancel my order after it has been placed?

Orders can be modified or cancelled within 12 hours of placement. After this window, the order may have already entered the fulfillment process and cannot be changed.